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WorkReady Workshops

Understanding the 3 different WorkReady workshop programs

Each of the 3 programs listed below include a range of interactive group-based workshops which focus primarily on developing key employability skills for successful performance in industry.  

WorkReady Foundations™

WRF Workshop - Customer Service (3 hours)

This workshop aims to enhance understanding of what it means to create a positive and memorable customer experience, not only so the customers has a great experience but so they keep coming back. At the end of this workshop you will -

• Make a positive and memorable first impression in person and over the phone
• Identify the differences between average and proactive customer service
• Be familiar with and have practised active listening skills
• Have reviewed effective questioning techniques and know when to use them
• Be aware of strategies for managing challenging situations in customer service

WRF Workshop - Contributing to your team (1.5 hours)

This workshop aims to develop behaviours which are important for understanding and optimising your individual contribution to your team across various contexts. At the end of this workshop you will:

• Have a deeper understanding of the type of roles you and others typically prefer to play within a team
• Identify different team role types for effective allocation of tasks and identification of possible issues 

WRF Workshop – Working in a global community: cultural awareness (2 hours)

This workshop aims to develop strategies and behaviours to transition effectively into Australian corporate culture through increasing awareness of cultural values, beliefs and their impact on our perceptions and interactions with others. At the end of this workshop, you will have enhanced cultural awareness through: 

• Improving awareness of what leads us to create stereotypes
• Learning strategies to minimise stereotyping and biases
• Understanding best practice workplace behaviour in the Australian context

WorkReady Essentials™

We recommend that all SydneyTalent registered students complete WorkReady Essentials^TM, five face-to-face interactive training workshops focusing on the following topics and WorkReady Competencies™:

WorkReady Essentials Core Program

Workshop 1 – Interpersonal communication in the workplace

Workshop 2 – Strategies for Team Effectiveness

Workshop 3 – Planning & organisational skills

Workshop 4 – Making an impact through presentation and networking

Workshop 5 – Self-awareness for lifelong learning

If you are a registered student with SydneyTalent and would like to make a booking for the workshops, click here

Participation in these workshops ensures all SydneyTalent registered students develop the practical life and employability skills identified by society and industry as key to success. For SydneyTalent employees who have not had previous exposure to industry, the WorkReady Essentials professional development program covers valuable skills that will place them in good stead for success in their placement. Workshops are offered in a flexible schedule on an ongoing basis throughout the year.

Following their attendance at all five workshops, students will receive a SydneyTalent certificate of completion which can be added to their resumé portfolio. Their completion of this program will give students a competitive edge in industry when being considered for other SydneyTalent placements and also graduate positions.

Workshop objectives and benefits

Workshop 1 – Interpersonal communication in the workplace

This workshop aims to develop students interpersonal communication skills in order to build productive and fruitful working relationships across a range of contexts. At the end of this workshop, they will –

• Be aware of their verbal and non verbal behaviours
• Know how to actively listen and demonstrate understanding in conversation
• Identify communication barriers and use assertive behaviour to resolve issues
• Be able to adapt their communication style to a range of contexts
• Know how to implement effective interpersonal communication in a work setting

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Workshop 2 - Strategies for Team Effectiveness

This workshop aims to help students to understand their own and others preferred ways of working in a team as well as techniques for working together effectively and transitioning through stages of team development. At the end of this workshop they will –

• Have a deeper understanding of themselves and their preferred style and behaviour in a team
• Be able to identify different team role types for effective allocation of tasks and identification of possible issues
• Develop a better understanding of team dynamics, processes and stages of team development
• Become more skilled in managing transitions through the development stages

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Workshop 3 – Planning & organisational skills

This workshop aims to develop students ability to plan, prioritise and organise their thoughts and actions so that they can be more effective, have greater control over their work, feel less stressed and experience an increased sense of achievement. At the end of this workshop they will –

• Be able to more effectively manage their time & priorities
• Be able to evaluate and resolve competing priorities, distractions and time wasters
• Know how to clearly define the task at hand and break it down into relevant chunks
• Be able to generate an effective to do list for capturing daily/weekly responsibilities and tasks

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Workshop 4 – Making an impact through presentation and networking

This workshop aims to help students improve the way they manage and present themselves day-to-day in the workplace, so that they can confidently and appropriately brand themselves, send the messages they want and leave a lasting positive impression. At the end of this workshop they will –

• Understand the concept of self-marketing and the common features of presentation and networking
• Have developed strategies to mitigate the challenges associated with delivery in different contexts
• Have learned how to deliver themselves in different settings
• Have practised introductory presentation and networking skills
• Be aware of how to maximise opportunities for delivery

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Workshop 5: Self-awareness for lifelong learning

This workshop aims to build self-awareness and help students to assess, plan, and make decisions about their direction and learning and development so that they can more easily and effectively navigate the working world. At the end of this workshop they will – 

• Have a greater appreciation of their individual values, motivators, goals and perceptions
• Have developed some personal SMART goals for future career and personal development
• Have developed new techniques for effective self reflection and planning

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WorkReady Specialist™

Coming Soon

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